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Quality without tears : the art of hassle-free management / Philip B. Crosby.

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TextPublication details: New York : New American Library, 1985, c1984.Description: xiii, 205 p. ; 21 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	L	Maasai Mara University Library -Main Campus				TS156.6 .C764 1985 (Browse shelf(Opens below))					Available			Donation

Reprint. Originally published: New York : McGraw-Hill, c1984.

"A Plume book."

Includes index.

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