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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: xii, 323 p. : ill. ; 24 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	L	Maasai Mara University Library -Main Campus				HF5415.5 .R438 1996 (Browse shelf(Opens below))					Available			17021357
	L	Maasai Mara University Library -Main Campus				HF5415.5 .R438 1996 (Browse shelf(Opens below))					Available			16018470

Includes bibliographical references (p. 311-314) and index.

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