| 000 | 00421nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 151021s9999 xx 000 0 und d | ||
| 020 | _a60915803 | ||
| 050 | _aHE 9860 .S28 C37 1989 | ||
| 245 | _a_Moments of Truth New Strategies for today's Customer-Driven economy / Carlzon Jan | ||
| 260 | _aNew York : Harper &Row, 1989 | ||
| 300 | _avii,121p . | ||
| 500 | _aIncludes index | ||
| 980 | _a^d20110707 04:26:38^okilerai | ||
| 999 |
_c7593 _d7593 |
||