| 000 | 01176nam a22003017a 4500 | ||
|---|---|---|---|
| 001 | 13414452 | ||
| 003 | OSt | ||
| 005 | 20240909110427.0 | ||
| 008 | 240909b |||||||| |||| 00| 0 eng d | ||
| 010 | _a 2003025723 | ||
| 020 | _a0875843980 | ||
| 040 |
_aMMU _cMMU _dMMU _beng |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.335 _b.B37 2004 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aBarwise, Patrick. _91574 |
|
| 245 | 1 | 0 |
_aSimply better : _bwinning and keeping customers by delivering what matters most / _cPatrick Barwise, Sean Meehan. |
| 260 |
_aBoston : _bHarvard Business School Press, _cc2004. |
||
| 300 |
_axiv, 216 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 197-208) and index. | ||
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. _91575 |
|
| 650 | 0 |
_aMarketing. _9564 |
|
| 700 | 1 |
_aMeehan, Sean. _91576 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0411/2003025723.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttps://www.loc.gov/catdir/enhancements/fy1616/2003025723-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttps://www.loc.gov/catdir/enhancements/fy1616/2003025723-d.html |
| 942 |
_2lcc _cLOAN LOAN |
||
| 999 |
_c32966 _d32963 |
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