| 000 | 00800nam a22002657a 4500 | ||
|---|---|---|---|
| 001 | 15075195 | ||
| 003 | OSt | ||
| 005 | 20220114035312.0 | ||
| 008 | 170214b xxu||||| |||| 00| 0 eng d | ||
| 010 | _a 2007045960 | ||
| 020 | _a9780073545448 (alk. paper) | ||
| 020 | _a0073545449 (alk. paper) | ||
| 035 | _a(OCoLC)ocn181072636 | ||
| 035 | _a(OCoLC)181072636 | ||
| 040 |
_aMMU _cMMU _dMMU _beng |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.L83 2009 |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2009. |
||
| 300 |
_axx, 294 p. : _bill. (some col.) ; _c26 cm. |
||
| 500 | _aIncludes bibliographical references (p. 288) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 942 |
_2lcc _cLOAN LOAN |
||
| 999 |
_c22838 _d22838 |
||