| 000 | 00479nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c21274 _d21274 |
||
| 003 | OSt | ||
| 005 | 20210526101751.0 | ||
| 008 | 170126b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0875843336 | ||
| 040 |
_aMMU _beng _cMMU _dMMU |
||
| 050 | _aHF5415.5.K45 1993 | ||
| 245 |
_aKeeping customers/ _cedited by John J.Sviokla |
||
| 260 |
_aUS: _bHarvard Business Review, _c1993. |
||
| 300 | _axx,384 p. : | ||
| 500 | _aincludes index | ||
| 650 | _acustomers | ||
| 942 |
_2lcc _cLOAN LOAN |
||