000 00832cam a2200253 a 4500
999 _c20203
_d20203
001 2997198
003 OSt
005 20210204025025.0
008 930617s1993 caua b 001 0 eng
010 _a 93027747
020 _a1555425739 (alk. paper)
040 _aMMU
_cMMU
_dMMU
_bEng
050 0 0 _aHD58.9
_b.F58 1993
100 2 _aFitz-enz, Jac.
245 1 0 _aBenchmarking staff performance :
_bhow staff departments can enhance their value to the customer/
250 _a1st ed.
260 _aSan Francisco :
_bJossey-Bass Publishers,
_cc1993.
300 _axviii, 218 p. :
_bill. ;
_c24 cm.
500 _aIncludes bibliographical references (p. 211-212) and index.
650 0 _aOrganizational effectiveness.
650 0 _aBenchmarking (Management)
650 0 _aLine and staff organization.
942 _2lcc
_cLOAN LOAN