| 000 | 00679nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c20189 _d20189 |
||
| 003 | OSt | ||
| 005 | 20210129142634.0 | ||
| 008 | 161207b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0130889849 | ||
| 040 |
_aMMU _cMMU _dMMU _beng |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.S95 2001 |
| 100 | 1 | _aSwift, Ronald S. | |
| 245 | 1 | 0 |
_aAccelerating customer relationships : _busing CRM and relationship technologies / _cRonald S. Swift. |
| 260 |
_aUpper Saddle River, NJ : _bPrentice Hall PTR, _cc2000. |
||
| 300 |
_axxi, 480 p. : _bill. ; _c25 cm. |
||
| 500 | _aIncludes bibliographical references (p. [432]-456) and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 942 |
_2lcc _cLOAN LOAN |
||