| 000 | 00722nam a22002297a 4500 | ||
|---|---|---|---|
| 999 |
_c20126 _d20126 |
||
| 003 | OSt | ||
| 005 | 20210126131012.0 | ||
| 008 | 161205b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781591841098 | ||
| 040 |
_aMMU _cMMU _dMMU _dMMU _beng |
||
| 050 | 0 | 0 |
_aHF5415.335 _b.D46 2006 |
| 100 | 1 | _aDenove, Chris. | |
| 245 | 1 | 0 |
_aSatisfaction : _bhow every great company listens to the voice of the customer / _cChris Denove and James D. Power IV. |
| 260 |
_aNew York : _bPortfolio, _c2006. |
||
| 300 |
_axxi, 266 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aMarketing research. | |
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 | _aPower, James D. | |
| 942 |
_2lcc _cLOAN LOAN |
||