| 000 | 00498nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c20122 _d20122 |
||
| 003 | OSt | ||
| 005 | 20210126130238.0 | ||
| 008 | 161205b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a471643424 | ||
| 040 |
_aMMU _beng _cMMU _dMMU |
||
| 050 | _aHF5415.55.B76 1999 | ||
| 100 | _aBrown Stanley A. | ||
| 245 |
_aStrategic customer care/ _cStanley A.Brown |
||
| 260 |
_aNew York: _bJohn wiley, _c1999. |
||
| 300 | _axiii,305p. : | ||
| 500 | _aincludes index | ||
| 650 | _acare | ||
| 942 |
_2lcc _cLOAN LOAN |
||