000			00800nam a22002417a 4500
999			_c20009 _d20009
003			OSt
005			20210122140459.0
008			161122b xxu||||| |||| 00| 0 eng d
020			_a0875843328 (acidfree paper) :
040			_aMMU _cMMU _dMMU _beng
050	0	0	_aHF5438.25 _b.S434 1993
245	0	0	_aSeeking customers / _cedited, with an introduction by Benson P. Shapiro and John J. Sviokla.
260			_aBoston, MA : _bHarvard Business School Pub., _cc1993.
300			_axviii, 343 p. : _bill ; _c25 cm.
500			_aIncludes bibliographical references and index.
650		0	_aSelling.
650		0	_aConsumers' preferences.
650		0	_aConsumer satisfaction.
700	1		_aShapiro, Benson P.
700	1		_aSviokla, J. J.
730	0		_aHarvard business review.
942			_2lcc _cLOAN LOAN