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001			3103137
003			OSt
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008			990413s2000 ilua 001 0 eng
010			_a 99023967
020			_a0071352104
040			_aMMU _cMMU _dMMU _beng
050	0	0	_aHF5415.5 _b.T484 2000
082	0	0	_a658.8/12 _221
100	1		_aThompson, Harvey.
245	1	4	_aThe customer-centered enterprise : _bhow IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson.
260			_aNew York : _bMcGraw-Hill, _cc2000.
300			_axv, 245 p. : _bill. ; _c24 cm.
500			_aIncludes index.
610	2	0	_aInternational Business Machines Corporation _xCustomer services.
650		0	_aCustomer services.
650		0	_aCustomer relations.
650		0	_aSuccess in business.
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh041/99023967.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh023/99023967.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh023/99023967.html
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cLOAN LOAN
999			_c15755 _d15755