| 000 | 00661nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20211126030457.0 | ||
| 008 | 151021s9999 xx 000 0 und d | ||
| 020 | _a0669211524 | ||
| 040 |
_cMMU _beng _dMMU _aMMU |
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| 050 | _aHD 9980.5 .S4253 1991 | ||
| 100 | _aBrown Stephen W. | ||
| 245 |
_aService Quality: _bMultidisciplinary and Multinational Perspectives / _cStephen W Brown...[et al] |
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| 260 |
_aUSA : _bLexington Books, _c 1991. |
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| 300 | _axv, 350 p. : | ||
| 500 | _aincludes index | ||
| 500 | _aincludes index | ||
| 650 | _a_Service industries - Quality control | ||
| 700 | _a_Evert Gummesson | ||
| 942 |
_2lcc _cLOAN LOAN |
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| 999 |
_c15102 _d15102 |
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