000			00604nam a22002057a 4500
003			OSt
005			20220620053639.0
008			160315b xxu||||| |||| 00| 0 eng d
020			_a72961945
040			_aMMU _beng _cMMU _dMMU
050			_aHD9980.5 .Z45 2006
245			_aServices Marketing : _b Intergrating customer focus across the firm/ _cValarie A Zeithaml... [et al.].
250			_a4th ed.
260			_aBoston : _bMcGraw-Hill, _c2006.
300			_axxvii, 708 p. :
500			_aIncludes index
500			_aIncludes index
650			_aMarketing
942			_2lcc _cLOAN LOAN _e4th ed.
999			_c14875 _d14875