000			00634nam a2200217Ia 4500
003			OSt
005			20210113151310.0
008			151015s9999 xx 000 0 und d
020			_a9781405847322
040			_cMMU _aMMU _beng _dMMU
050			_aHD 9980.5J647 2005
100			_aJohnson, Robert.
245			_aService operations Management/ _bimproving service delivery: _cRobert Johnston.
250			_a3rd ed.
260			_aEngland _bpearson Education _c2005
300			_axvi, 533 p. : _bill.;
500			_aIncludes bibliography and index.
650			_aService management
700			_aGraham Clark.
942			_2lcc _cLOAN LOAN
999			_c110 _d110