Operations and process management :  Principles and practice for strategic impact / 
Slacks Nigel ...[et al]. 
 - London :  Pearson Education,  2006. 
 - 531 p.:  ill.; 
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>273684264 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operation and processes 
<br/><br/><label>LC Class. No.: </label>TS 183 .O64 2006