Introduction to Reference Work Reference Services and Reference Processes:    Basic  information services/ 
Katz William A. 
 - London :  Mc Graw Hill,  2002. 
 - xiii, 221 p. : 
 -  Vol 1 .
<br/><br/> Includes Index  
<br/><br/><label>ISBN: </label>9780071120746 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference Work 
<br/><br/><label>LC Class. No.: </label>Z 711 .K32 2002