TY  - BOOK
AU  - Seybold, Patricia B.
AU  - Patricia B. Seybold
AU  - Ronni T. marshak
TI  - Customers.com: How to create a Profitable Business Strategy for the internet and Beyond 
SN  - 7980812930375
AV  - HF 5415.5  .S49 1998 
PY  - 1998///.
CY  - New York
PB  - Random House, 
KW  - Business Strategy
N1  - Includes index
ER  -