_Moments of Truth New Strategies for today's Customer-Driven economy / Carlzon Jan  

 - New York : Harper &Row, 1989  
 - vii,121p .  
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>60915803 
<br/><br/><label>LC Class. No.: </label>HE 9860 .S28 C37 1989