TY  - BOOK
AU  - Slack, Nigel
AU  - _Stuart Chambers 
TI  - _Operations and process management Principles and practice for strategic impact 
SN  - 273684264
AV  - TS183.O642006  
PY  - 2006///
CY  - England
PB  - Prentice Hall, 
KW  - _Operation and processes
N1  - Includes index
ER  -