TY  - BOOK
AU  - Katz,William A. 
TI  - Introduction to reference work reference services and reference processes : Volume II
SN  - 72441437
AV  - Z 711 .K32 2002  
PY  - 2002///.
CY  - London
PB  - McGraw Hill
KW  - Reference Work
N1  - Includes Index
ER  -