Katz,William A.  <br/><br/>
Introduction to reference work reference services and reference processes   Volume II 
William A. Katz  
 - 8th ed. 
 - London :  McGraw Hill,  2002.  
 - 221 p. : 
<br/><br/> Includes Index  
<br/><br/><label>ISBN: </label>72441437 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference Work 
<br/><br/><label>LC Class. No.: </label>Z 711 .K32 2002