TY - BOOK AU - Harbour,Jerry L. TI - The process reengineering workbook: practical steps to working faster and smarter through process improvement SN - 0527762407 (alk. paper) AV - HD58.8 .H3638 1994 U1 - 650.1 20 PY - 1994/// CY - White Plains, N.Y. PB - Quality Resources KW - Organizational change KW - Organizational effectiveness KW - Time management KW - Industrial organization KW - Reengineering (Management) N1 - Includes bibliographical references (p. 138-139) and index ER -