TY  - BOOK
AU  - Buttle, Francis
TI  - Customer relationship management: concepts and technology 
SN  - 9.7818561752e+012
AV  - HF5415 .B45 2009  
PY  - 2009///.
CY  - U.S.A.
PB  - Butterworth Heinemann
KW  - Customer relations
N1  - includes index
ER  -