Buttle, Francis <br/><br/>
Customer relationship management :  concepts and technology / 
Francis Buttle  
 - 2nd ed. 
 - U.S.A.:  Butterworth Heinemann ,  2009.  
 - 500 p. : 
<br/><br/> includes index  
<br/><br/><label>ISBN: </label>9.7818561752e+012 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations 
<br/><br/><label>LC Class. No.: </label>HF5415 .B45 2009