TY  - BOOK
AU  - Johnson, Robert.
AU  - Graham Clark.
TI  - Service operations Management
SN  - 0273639226
AV  - HD 9980.5.J647 2001 
PY  - 2001///
CY  - England
PB  - Pearson Education
KW  - Service management
N1  - Includes bibliography and index.
ER  -