Johnson, Robert. <br/><br/>
Service operations Management: 
Robert Johnston, Graham Clark 
 - England:  Pearson Education,  c2001. 
 - xvii,413p.; 
<br/><br/> Includes bibliography and index.  
<br/><br/><label>ISBN: </label>0273639226 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management 
<br/><br/><label>LC Class. No.: </label>HD 9980.5.J647 2001