TY  - BOOK
AU  - Wooten,Bob
TI  - Building & managing a world class IT help desk
SN  - 007213237X
AV  - QA76.9.T43 W66 2001
U1  - 004/.068/8 21
PY  - 2001///
CY  - Berkeley, Calif.
PB  - Osborne/McGraw-Hill
KW  - Computer technical support
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/mh042/2001273323.html
UR  - http://www.loc.gov/catdir/description/mh024/2001273323.html
UR  - http://www.loc.gov/catdir/toc/mh023/2001273323.html
ER  -