Wooten, Bob. <br/><br/>
Building & managing a world class IT help desk / 
 Building and managing a world class IT help desk 
Bob Wooten. 
 - Berkeley, Calif. :  Osborne/McGraw-Hill,  c2001. 
 - xvi, 583 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>007213237X 
<br/><br/><label>LCCN: </label>2001273323 
<br/><br/><label>Nat. Bib. No.: </label>GBA1-Y4401 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer technical support.
<br/><br/><label>LC Class. No.: </label>QA76.9.T43  / W66 2001 
<br/><br/><label>Dewey Class. No.: </label>004/.068/8