Chaney, Lillian H. <br/><br/>
Intercultural business communication / 
Lillian H. Chaney, The University of Memphis, Jeanette S. Martin, The University of Mississippi. 
 - Sixth Edition 
 - xiv, 306 pages :  illustrations ;  24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Foreword -- Preface -- About the authors -- The nature of intercultural communication -- Universal systems -- Contrasting cultural values -- Cultural shock -- Language -- Oral and nonverbal communication patterns -- Written communication patterns -- Global etiquette -- Business and social customs -- Intercultural negotiation process -- Intercultural negotiation components -- Laws affecting international business and travel -- Appendix a: glossary -- Appendix b: answers to exercises -- Index. 
<br/><br/><label>ISBN: </label>9780132971270 (alk. paper) 0132971275 (alk. paper) 
<br/><br/><label>LCCN: </label>2012037536 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business etiquette.<br/>Business communication.<br/>Intercultural communication.<br/>Corporate culture.
<br/><br/><label>LC Class. No.: </label>HF5389  / .C47 2014 
<br/><br/><label>Dewey Class. No.: </label>395.5/2