Walker, Gary <br/><br/>
IT problem management / 
Gary Walker. 
 - Upper Saddle River, NJ :  Prentice Hall PTR,  c2001. 
 - xviii, 234 p. :  ill. ;  25 cm. 
<br/><br/> At head of title: Harris Kern's Enterprise Computing Institute.  Includes index. 
<br/><br/><label>ISBN: </label>013030770X 
<br/><br/><label>LCCN: </label>2001016383 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic data processing--Management.<br/>Information technology.
<br/><br/><label>LC Class. No.: </label>QA76.9.M3  / W35 2001 
<br/><br/><label>Dewey Class. No.: </label>004/.068