TY  - BOOK
AU  - Adel,Mark
TI  - Customer contacts: strategies and operations 
SN  - 157974155X
AV  - HG173 .A34 2002
PY  - 2002///
CY  - Atlanta, Ga.
PB  - LOMA's Professional, Customer Service Program
KW  - Financial services industry
KW  - Customer services
N1  - Includes index
ER  -