Adel, Mark,  1953- <br/><br/>
Customer contacts :  strategies and operations / 
Mark Adel. 
 - Atlanta, Ga. :  LOMA's Professional, Customer Service Program,  c2002. 
 - xvii, 354 p. :  ill. ;  26 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>157974155X 
<br/><br/><label>LCCN: </label>2001038961 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Financial services industry--Customer services.
<br/><br/><label>LC Class. No.: </label>HG173  / .A34 2002