Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas. 
 - 4th ed. 
 - Boston :  McGraw-Hill,  c2009. 
 - xx, 294 p. :  ill. (some col.) ;  26 cm. 
<br/><br/> Includes bibliographical references (p. 288) and index. 
<br/><br/><label>ISBN: </label>9780073545448 (alk. paper) 0073545449 (alk. paper) 
<br/><br/><label>LCCN: </label>2007045960 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L83 2009