TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: A practical approach 
SN  - 0130826650
AV  - HF5415.5.H2897 2000 
PY  - 2000///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Customer
N1  - Includes bibliographical references) and index
ER  -