Keeping customers/ 
edited by John J.Sviokla 
 - US:  Harvard Business Review,  1993. 
 - xx,384 p. : 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0875843336 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customers
<br/><br/><label>LC Class. No.: </label>HF5415.5.K45 1993