TY  - BOOK
AU  - Jefferey M.Hiatt
AU  - Timothy J.Creasey
TI  - change management
SN  - 1930885180
AV  - HD58.8.H53 2003 
PY  - 2003///
CY  - new York
PB  - Prosci learning
KW  - management
ER  -