Fitz-enz, Jac. <br/><br/>
Benchmarking staff performance :  how staff departments can enhance their value to the customer/ 

 - 1st ed. 
 - San Francisco :  Jossey-Bass Publishers,  c1993. 
 - xviii, 218 p. :  ill. ;  24 cm. 
<br/><br/> Includes bibliographical references (p. 211-212) and index. 
<br/><br/><label>ISBN: </label>1555425739 (alk. paper) 
<br/><br/><label>LCCN: </label>93027747  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Benchmarking (Management)<br/>Line and staff organization.
<br/><br/><label>LC Class. No.: </label>HD58.9  / .F58 1993