TY  - BOOK
AU  - Price Bill
AU  - Jaffe David
TI  - The best service is no servicve
SN  - 9780470189085
AV  - HF5415.335.P75 2008 
PY  - 2008///
CY  - New jersey
PB  - Jossey-Bass
KW  - service
N1  - includes index
ER  -