TY  - BOOK
AU  - Denove,Chris
AU  - Power,James D.
TI  - Satisfaction: how every great company listens to the voice of the customer 
SN  - 9781591841098
AV  - HF5415.335 .D46 2006
PY  - 2006///
CY  - New York
PB  - Portfolio
KW  - Consumer satisfaction
KW  - Marketing research
KW  - Customer relations
N1  - Includes index
ER  -