Denove, Chris. <br/><br/>
Satisfaction :  how every great company listens to the voice of the customer / 
Chris Denove and James D. Power IV. 
 - New York :  Portfolio,  2006. 
 - xxi, 266 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781591841098 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Marketing research.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .D46 2006