Brown Stanley A. <br/><br/>
Strategic customer care/ 
Stanley A.Brown 
 - New York:  John wiley,  1999. 
 - xiii,305p. : 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>471643424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>care
<br/><br/><label>LC Class. No.: </label>HF5415.55.B76 1999