Gitomer Jeffrey <br/><br/>
customer satisfaction is worthless/ 
Jeffrey Gitomer 
 - Texas:  Bard Press,  1998. 
 - 288 p. : 
<br/><br/><label>ISBN: </label>188516730x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customers
<br/><br/><label>LC Class. No.: </label>	HF5415.525.G58 1998