TY - BOOK AU - Guffey,Mary Ellen TI - Business communication: process & product SN - 0176154302 AV - HF5718.3 .G82 2006 PY - 2007/// CY - Toronto PB - South-Western College Pub. KW - Business writing KW - English language KW - Business English KW - Business communication N1 - Includes bibliographical references and index ER -