TY  - BOOK
AU  - Northey, Margot
TI  - Impact: a guid to business communication 
SN  - 0130325481
AV  - HF5718 .N67 2001 
PY  - 2001///
CY  - Toronto
PB  - Prentice Hall
KW  - Business communication
N1  - Includes index
ER  -