Futrell Charles M. Abc's of Relationship Selling through Service/ Charles M. Futrell - 3rd Canadian ed. - Canada: McGraw-Hill Ryerson Limited, 2006. - xvi, 448 p. : ill. ; Includes index ISBN: 007095187X Subjects--Topical Terms: Selling through service LC Class. No.: HF5438.25 / .F87 2006