Zikmund, William G. Effective marketing : creating and keeping customers / William G. Zikmund, Michael d'Amico. - 3rd ed. - Australia ; Cincinnati, Ohio : South-Western College Pub., 2002. - xxix, 553 p. : col. ill. ; 28 cm. Includes bibliographical references and index. ISBN: 032406392X LCCN: 00051584 Subjects--Topical Terms: Marketing.Consumer behavior.Export marketing. LC Class. No.: HF5415 / .Z53 2002 Dewey Class. No.: 658.8