TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears: the art of hassle-free management 
SN  - 0452256585 (pbk.) :
AV  - TS156.6 .C764 1985
U1  - 658.5/62 19
PY  - 1985///, c1984
CY  - New York
PB  - New American Library
KW  - Quality assurance
N1  - Reprint. Originally published: New York : McGraw-Hill, c1984; "A Plume book."; Includes index
ER  -