Crosby, Philip B. <br/><br/>
Quality without tears :  the art of hassle-free management / 
Philip B. Crosby. 
 - New York :  New American Library,  1985, c1984. 
 - xiii, 205 p. ;  21 cm. 
<br/><br/> Reprint. Originally published: New York : McGraw-Hill, c1984.  "A Plume book."  Includes index. 
<br/><br/><label>ISBN: </label>0452256585 (pbk.) :  $8.95 
<br/><br/><label>LCCN: </label>84022609  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance.
<br/><br/><label>LC Class. No.: </label>TS156.6  / .C764 1985 
<br/><br/><label>Dewey Class. No.: </label>658.5/62