TY - BOOK AU - Parasuraman,A. TI - Marketing research SN - 0201502828 AV - HF5415.2 .P37 1991 U1 - 658.8/3 20 PY - 1991/// CY - Reading, Mass. PB - Addison-Wesley Pub. Co. KW - Marketing research N1 - Includes bibliographical references and index ER -